What CivicSource Services™ are available?

Request for Proposals (RFP) Preparation

Upon request, Archon will prepare all Request for Proposals relative to Archon products and services.

Licensed, Pre-Tax Sale Collections

Conducts all pre-tax sale collection activities, including:

• Skip-tracing delinquent accountholders
• Mailing dunning notices
• Active telephone collection
  • Outbound
    • Automated payment reminders
    • Live agent collection calls
  • Inbound
    • Automated account inquiries
    • Live agent customer service and phone payments
• Telephone and online electronic delinquent payment processing

Pre-tax sale collections vs. online tax sale collections generated in New Orleans, 2007-2008

More specific features

Legal and Legislative

Provides legal oversight and representation through local, associated counsel:

• Assessment challenges
• Quieting title
• Suits for seizure
• Suits for collection
• Tax Collector defense
• Tax related legal opinions

  La. R.S. 47:2243 – Drafted 2006 legal opinion for New Orleans City Attorney on the effect of recently enacted Louisiana legislation upon tax sale redemptions

Provides legislative support:

• Municipal ordinance revisions and drafting

  M.C.S., Ord. No. 22207, Sec's. 150-46 – 150-51 – Drafted 2006 comprehensive amendments to New Orleans ad valorem collection Ordinances to comply with the Louisiana Constitution and Revised Statutes

• State statutory revisions and drafting

  La. R.S. 47:2153B(6) - Drafted 2008 Louisiana legislation permitting tax sale administration by electronic means

• Constitutional amendments

  La Const. Art. VII, Sec. 25A(1) - Drafted 2009 Louisiana Constitution amendment permitting the imposition of penalties upon ad valorem tax delinquencies

• State and local lobbying representation

Comprehensive Mail Management

Develops custom mailing solutions either as stand-alone mailings or mailings integrated with Archon's CivicSource Administrator™ document tracking system and manages all aspects of bulk mailing campaigns:

• Mailing campaigns initiated with the click of a button
• Pressure-sealed envelopes
• Digitally catalogued certified mailing receipts
• Returned mail management
• Tax sale certificate mailing service

Telephone Systems

Creates voice over IP (VoIP) telephone systems tailored to a client's specific needs:

• Live agent phone campaigns
• Automated outbound messaging
• Interactive Voice Response (IVR) design and implementation
• Automated inbound inquiries
• Live agent customer service

Example of a sample IVR script setup

Electronic Payment Processing

Creates and manages secure, safe payment processing systems for delinquent accounts:

• Both electronic check and credit card payments can be accepted
• Processes for accepting payments can be created for in-person payments, online payments or over-the-phone payments

Example of Archon's Online Payment Processing Form

Onsite Kiosks and Support during Tax Sales

Computers setup onsite at a municipality-defined location for public use during tax sale periods:

• Workstation delivery, setup and removal
• Onsite support staff during tax sale hours

Notice Preparation and Advertisement Administration

Prepares all statutory compliant tax-sale related documents, including:

• Delinquency notice
• Notice of tax sale
• Notice of tax sale to Mennonite party
• Tax sale certificate
• Tax sale purchaser information
• Notice of redemptive rights

Administers statutorily required tax-sale advertisements

• Compile data of property listings
• Deliver to periodical in required publication format