Archon Information Systems

What are the specific features of CivicSource Administrator™?

Centralized Property Management

  • Search, view, and edit taxable properties and owners
  • Search, view, and upload documents, including Mennonite notices, delinquent tax notices, and notices of sale
  • Annotate accounts using Comments/Notes feature
  • Generate real-time reports on an array of customizable metrics, including delinquency collection progress, telephone campaigns and mailing campaigns
  • Customizable feature expansion at municipality's request
  • Optional integration with Microsoft SharePoint®
CivicSource Administrator™ Delinquencies Screen
CivicSource Administrator™ Delinquencies Screen

More specific features

Digital Document Management

  • Upload, search, view, retrieve and print documents, including delinquent and tax sale notices, certified mailing return receipts, tax sale certificates and redemptive notifications
  • Barcoded document tracking
Document Lifecycle tracked via Bar Code through CivicSource Administrator™
Document Lifecycle tracked via Bar Code through CivicSource Administrator™
  • Definable processes including print and mailing campaigns
  • Editable document forms printable on demand
CivicSource™ Documents on Demand Screen
CivicSource™ Documents on Demand Screen

Mapping

  • 3-D Zoom-able satellite imagery
  • 2-D Parcel boundary display
  • Road map location
Road map location

Reports

  • Mail house activity (with optional comprehensive mail management)
  • Inbound / outbound interactive voice response (IVR) call activity (with optional VoIP telephone systems)
  • Pre-tax sale collection progress (with optional licensed, pre-tax sale collections services)
  • Delinquency summary (with optional licensed, pre-tax sale collections service)
  • Voice recordings of collections calls (with optional licensed, pre-tax sale collections service)
An example of Reports feature use with CivicSource Administrator™
An example of Reports feature use with CivicSource Administrator™

Online Help Desk

  • Trouble ticket management
    • Customer service correspondence associated with delinquents accounts managed via assigned tracking "ticket number"
  • Knowledge base
    • Helpful documentation, customer service knowledge, process knowledge (how tax liens occur, calendar of tax due dates and upcoming tax sales, rates of interest and delinquency penalties) accessed online
    • Contributions (answers to FAQs, new FAQs) posted by authorized users of CivicSource Administrator™
A breakdown of the Online Help Desk features within CivicSource Administrator™
A breakdown of the Online Help Desk features within CivicSource Administrator™